Adventures in Canceling a Phone Service

In a week full of challenges my greatest triumph was yesterday. I succeeded in canceling most of those extra services I had foolishly signed up for with SBC (formerly Southwestern Bell). I retained my caller ID but I canceled the long list of other services such as call forwarding, call back, etc, etc. I was paying a monthly fee for a long list of extra services I never used. The last straw came when the SBC voice mail service screwed up my online computer connection. As you would have discovered if you've ever tried to cancel a service with SBC, it is not an easy task.

I called the number for SBC residence service and after a few selections on an automatic caller routing menu I found a person to talk to. I told him I wanted to cancel everything but the caller ID. He wanted to know why. I explained but he thought I should try to work out my problems with the computer. I insisted that I wanted just caller ID. He questioned my reasoning. I asked how much it would cost to drop my superduper all-services package and just pay for caller ID. He answered by asking if I had their DSL service and told me if I added it I could lower the price I was paying on the superduper package. No, I don't want that, I said. Then he gave me some other options of combining this and that and somehow paying less while paying more. This went on for several minutes. I was so confused I almost fell for it. It was like one of those cup shuffling game scams you see on the streets of New York. My head was spinning but I marshaled my synaptic resources and ultimately said no, I just want caller ID and NOTHING ELSE! How much will that cost me? Reluctantly, he gave me the cost, processed the order and I now save enough each month to buy a large pepperoni pizza to celebrate my triumph.

After I hung up however, I thought wow! How could someone with a feeble mind ever survive that? The SBC guy was a master at selling by overwhelming the customer with confusion. He wouldn't give up! While I admire his cognitive abilities I do not admire SBC for using such tactics. It may add to their bottom line this quarter but over the long term it creates deep dissatisfaction among customers and a bad reputation for the company. SBC is no longer a monopoly in local phone service - others, such as Birch, now compete with them. If SBC hopes to hang on to customers it needs to treat them as customers to be served rather than bamboozled.

The Gospel of John

I saw this movie at the big screen today. It was quite excellent because it followed the written gospel with precision and kept one's interest throughout the three-hour long movie. It's a relief to see a religious movie that wasn't "over the top" like those done in the 1930 - 1970 period. Now I'd like to see something on the Gospel of Thomas and the other gospels left out of the Bible by the early Christian church.

What I've come to appreciate in recent years is the different viewpoints the various apostles had and the role that early power brokers in the church played in manipulating the teachings by leaving out huge chunks of the early writings and gospels. 1800 years later most Christians have no idea how the early church officials filtered and limited the knowledge passed on. Some of the early writings were destroyed (by the Church) and lost forever but many were found hidden in jars in Egypt in 1945.

Today, you have access to the Gospel of Thomas, but not through your church. They don't want you to know about it. The latest book on the subject is "Beyond Belief" by Elaine Pagels. This is a readable book that will open your eyes.